Job Details

Operations Analyst

We are seeking a Revenue Operations Contractor to support initiatives across go-to-market, adoption & consumption and reporting & analytics. This role will partner closely with Sales, Customer Success, and Revenue Operations leadership to ensure data accuracy, operational execution, and actionable insights that drive revenue outcomes. The ideal candidate is hands-on, analytically strong, and comfortable operating in fast-moving, ambiguous environments.

Key Responsibilities

• Go-To-Market Support
• Support Business Partners with ongoing GTM execution including account and territory assignments within our planning and CRM tools.
• Document recurring questions, insights, and processes to improve field self-service and scalability
• Adoption & Consumption
• Track and analyze adoption and consumption metrics to identify trends, risks, and growth opportunities
• Support stakeholders with insights related to usage, consumption-based revenue, cACV, and customer health
• Identify early signals related to churn risk, renewal likelihood, or expansion opportunities
• Help drive awareness and adoption of dashboards, tools, and reporting among business users
• Sales & Stakeholder Support
• Act as a point of contact for sales and field questions related to consumption, reporting, and performance
• Provide data-backed answers to ad hoc questions from Sales Leadership, Customer Success, and Revenue Leadership
• Document answers to frequently asked questions to share with the broader team
• Reporting & Analysis
• Analysis of contribution, attainment, growth across our partner and solution areas.
• Perform ad hoc analysis to answer business-critical questions and support decision-making
• Synthesize complex data into clear, actionable narratives for non-technical audiences
• Contribute to continuous improvement of metrics, definitions, and reporting standards

Required Qualifications

• Experience in Revenue Operations, Sales Operations, Business Operations, or Analytics
• Strong hands-on experience with reporting, dashboards, and data analysis
• Familiarity with go-to-market motions, sales processes, and revenue performance metrics
• Experience working with usage, adoption, or consumption-based metrics
• Ability to communicate insights clearly to both technical and non-technical stakeholders
• Comfortable working independently in a fast-paced, evolving environment

Preferred Qualifications

• Experience supporting CRM and revenue systems (e.g., Salesforce or similar platforms)
• Exposure to SaaS or technology revenue models
• Prior experience in contractor or project-based RevOps roles
• Strong documentation and process improvement mindset