Job Details

divh2Call Center Agent/h2pJob Category: Customer Service/ppJob Title: Call Center Agent (Bilingual English and Spanish Preferred)/ppDepartment: Justice Tech/ppReports To: Call Center Team Lead/ppJob Location: Sulphur Springs, TX/ppTravel: None/ppSummary Of Position: Collect on delinquent criminal cases over the phone, via mail, and website./ppEssential Duties Responsibilities:/pulliMaking and/or receiving calls from defendants/liliProvide guidance to defendants on payment options for delinquent cases/liliMaintain record of defendants on payment plans with GHS/liliProcess return mail and mark as bad address in GHS system/liliSkip tracing for good address and phone numbers as scheduled/needed/liliAssist with morning mail and afternoon mail duties as needed/liliAssist with weekly mailer as needed/liliAssist Call Center Supervisor and Operations Manager with office tasks as needed/li/ulpMinimum Qualifications (Education and Experience):/pulliHigh School Diploma/liliBasic computer knowledge and keyboarding skills/liliBasic math skills/liliAbility to troubleshoot minor issues/liliAbility to use reasoning and deduction to locate accurate information/liliMust be able to maintain focus and be self-motivated/li/ulpPreferred Qualifications (Education and Experience):/pulliComputer experience preferred/liliBilingual preferred but not required/li/ul/div