Job Details

The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to ClinicMinds brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle.

Key Responsibilities

• Sales Quality Assurance
  • Audit sales calls, product demos, and client presentations to ensure professionalism, compliance, and adherence to ClinicMinds sales methodology.
  • Evaluate sales proposals, CRM data entries, and follow-up communications for accuracy, consistency, and timely execution.
  • Monitor lead handling and pipeline progression to ensure proper process adherence.
  • Provide QA scorecards and feedback sessions to sales team members to strengthen client engagement and conversion.
• Marketing Quality Assurance
  • Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy, clarity, brand alignment, and regulatory compliance.
  • Audit marketing collateral, copy, and creative assets for errors, tone, and message consistency.
  • Monitor campaign setup and performance metrics to confirm accuracy of tagging, targeting, and reporting.
  • Partner with marketing leads to identify opportunities for improved engagement and ROI.
• Reporting & Continuous Improvement
  • Maintain QA reports, dashboards, and performance insights for sales and marketing leadership.
  • Identify recurring issues or process gaps and recommend corrective actions or training interventions.
  • Collaborate with Sales, Marketing, and HR/Training teams to build best practices and standard operating procedures.

Qualifications

• Bachelors degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 24 years of professional experience in quality assurance, sales operations, or marketing operations.
• Strong analytical and reporting skills with high attention to detail.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms. Excellent communication and feedback delivery skills.
• Familiarity with healthcare, RCM, or HIPAA compliance is an advantage.

Must Have

• High comfort level working on Eastern Time Zone/US Shift
• Good internet access at home
• Mobile Hotspot
• Laptop/Desktop of at least 8 GB

Success Metrics

• Improved sales call quality and higher conversion rates.
• Reduced errors and inconsistencies in marketing materials and campaigns.
• Timely, accurate reporting of sales and marketing quality metrics.
• Strong collaboration with cross-functional teams leading to continuous process improvement.