Job Details

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.Functional Title: Network Specialist IJob Title: Network Specialist IAgency: Health & Human Services CommPosting Number: 2259Closing Date: 02/15/2025Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Group: TEXAS-B-17Salary Range: $3,581.33-$4,476.83Shift: DayTravel: Up to 30%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptJob Location: 1400 College St, Sulphur Springs, TexasJob Description:The Region 4 ITCSO Network Specialist I position is selected by and accountable to the HHSC IT Customer Support Operations Manager over Region 4. This position provides hands-on and remote deskside support services to customers and support staff for issues or problems. The position performs moves, adds, and changes and documentation of equipment and software. The Network Specialist I will perform entry-level network tasks. Work involves assisting in implementation, maintenance, and monitoring of local area and wide area networks under close supervision.Essential Job Functions:Attends work on a regular and predictable schedule including possible after-hours and weekend support as required.Completes provisioning of workstations to new hires and assists with staff moves of equipment.Communicates with vendors, users, management, and network programming staff.Provides user support and training in the use of available hardware, software, and utilities.Assists in maintaining the local area and wide area network, cable management, and inventory of equipment.Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software.Ensures documentation is kept up to date.Registrations, Licensure Requirements or Certifications:Current Valid Texas Driver's License.Knowledge Skills Abilities:Knowledge of network equipmentKnowledge of personal computer hardware and softwareKnowledge of Microsoft Windows and Microsoft Office 365 productsSkill in customer serviceAbility to recognize, analyze, and resolve network related problemsAbility to manage multiple overlapping deadlinesAbility to communicate effectivelyInitial Screening Criteria:Graduation from high school or GEDExperience supporting Microsoft Windows 10 and above preferred but not requiredHigh volume customer service experience preferred but not requiredAdditional Information:Must have reliable transportation with appropriate insurance coverage and a valid Texas driver's license.Selected applicant must be able to move 30 pounds of computer equipment on a daily basis.Active Duty, Military, Reservists, Guardsmen, and Veterans:Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified.ADA Accommodations:In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.Pre-Employment Checks and Work Eligibility:Applicants selected for hire may be required to pass background checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.#J-18808-Ljbffr